respond early and often

Now, more than ever, openness and honesty with your customers are fundamental to success. If there's anything I learned from my years at RealNetworks, it's that if you don't listen and respond to your customers you'll lose them.

Today's example shows how easy it can be to get and respond. All I did was set up a Feedster feed for searching for "LinkedIn", and read what people say. When the opportunity arises, I love to respond and get involved in the conversations for how we can improve LinkedIn.

Building products has become more fun than ever now that we can listen so actively to the conversations around us.